The REA Business Model . . .

The Best of Both Worlds

CENTRALIZED CONTROL & SUPPORT Customer Service: Intake/Needs Assessment Consultant Matching Pooled Resources: Computer-Based Research Resume Production Administrative Support Network Communications Webconferencing Client Services: Reporting Problem Resolution Quality Assurance: Consultant Selection & Training Performance Standards Service Evaluations Product Development

LOCALIZED DELIVERY   Area Consultants: Knowledge of employers and local job market First hand knowledge of area Personal contacts/ local savvy Inside track to hidden job market Regional Management: On-going Training & Supervision Quality Calls & Surveys Face-To-Face Delivery: Personal Attention Workshops Group Orientations Time Zone Advantage Desirable Consultant-to-Client Ratio