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Today REA is a leading provider of Transition Assistance and Career Management Services worldwide. REA's unique business model (Centralized Support + Localized Delivery) has resulted in high customer satisfaction ratings and allows us to:
- REA can leverage the flexibility of its structure to quickly and successfully handle increased volume anywhere in the world. REA has demonstrated that without the constraints of the "bricks & mortar" of a centralized operation, we are able to quickly and seamlessly expand our operation to accommodate proportionately large volumes of new business, while maintaining the integrity of the services provided to existing clients.
- Centralized and regional management, overseeing the highly qualified consultants and affiliates around the globe, have afforded REA the ability to consistently provide quality services and attain exceptional customer service satisfaction ratings. Using this infrastructure combined with web-based technology, we can collectively share information and resources, thereby acting as one cohesive unit, while still reaping the benefits of our localized structure.
- Our flexible business model allows us to easily expand and contract our operation, gain economies of scale and control costs in direct proportion to our sales volume. This has allowed REA to offer comprehensive customized programs and proven results at affordable prices - making our services the best value in the Career and Transition Assistance markets.
- REA has successfully extended its global reach and face-to-face capabilities by adding carefully selected global partners to our International Division. Through these partnerships, REA has duplicated the proven US business model around the world.
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Customer Service:
- Intake/Needs Assessment
- Consultant Matching
Pooled Resources:
- Computer-Based Research
- Resume Production
- Administrative Support
- Network Communications
- Webconferencing
Client Services:
- Reporting
- Problem Resolution
Quality Assurance:
- Consultant Selection & Training
- Performance Standards
- Service Evaluations
Product
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Area Consultants:
- Knowledge of employers and local job market
- First hand knowledge of area
- Personal contacts/ local savvy
- Inside track to hidden job market
Regional Management:
- On-going Training & Supervision
- Quality Calls & Surveys
Face-To-Face Delivery:
- Personal Attention
- Workshops
- Group Orientations
Time Zone Advantage
Desirable Consultant-to-Client Ratio
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